A FEW USEFUL ANSWERS
Good to know.
Where do you ship?
We offer free standard shipping on all orders to the 50 United States and Washington, D.C., including Alaska and Hawaii. We do not currently ship to U.S. territories or APO, FPO, or DPO addresses. Handling takes 1–2 business days. Transit takes an estimated 3–4 business days after dispatch. Estimated total delivery time is 4–6 business days; this is an estimate, not a delivery guarantee.
How does the order cutoff work?
Our daily order cutoff time is 07:00PM (GMT-06:00) Central Standard Time (Chicago), Monday through Friday. This is a fixed UTC−06:00 cutoff throughout the year and does not change for daylight saving time. Orders placed before the cutoff on a business day use that day as the starting point for calculating handling time. Orders placed at or after the cutoff, or on weekends or U.S. federal public holidays, use the next business day as the starting point.
How do I choose a size?
Each product page includes a body-measurement size guide in inches and centimeters. Read its fit guidance and compare bust and waist measurements before choosing.
Do the garments have a tested UPF rating?
We do not claim a tested UPF rating or certified sun-protection performance. See each product page for its material and construction.
Can I return an item?
Request authorization within 30 days of delivery. Ordinary returns must be unused, in original condition and original packaging. Contact us with your order number and reason before returning.
Who pays return shipping?
Praxenc covers return shipping for our error, damaged, defective, or incorrect items. Customers pay for change-of-mind returns, including size preferences. There is no restocking fee.
When will I receive my refund?
Approved refunds are returned to the original payment account within 10 calendar days. Payment-provider posting times may vary.
Can I exchange a size?
Request a return, then make a new purchase for the size you want.
What currency and tax are shown?
Prices are in USD. Tax is shown as $0.00 at checkout; this is not a claim of legal tax exemption.
How can I ask about a payment or order?
Contact support@praxenc.xyz and include your order number if one is available. Never send full card numbers or security codes by email.